Using ICTs an enabler and empathy as the catalyst, service delivery mechanisms are being innovated making essential public services available to citizens in least time, cost and visits required to access these services.
Create a harmonized system of public websites that reduce the hassle, time and costs incurred by citizens in accessing and availing government information and services.
Stories: National Web Portal Framework
Border Guard of Bangladesh once rescued a mentally imbalanced person from a border area of Satkhira district. The rescued one could only mention names of two places ‘Jessore district’ and ‘Sreedharpur union’. A Digital Center entrepreneur Mr. Raju of Satkhira district looked into the Nation web Portal and found the contact information of a Digital Centre entrepreneur of Sreedharpur union.
Trained to update content
Empowering citizens’, particularly the underserved
In the backwaters of the rural areas of Bogra in Bangladesh, young Rahim stood confused between paying a hefty amount to an “immigration broker” for migrating to the dream land of Malaysia, and leaving his hopes for a bright future ahead and joining his poor farmer father in cultivating others’ lands for a living. One day, a big brother from the neighborhood, took him to a nearby UDC and showed him a website. Starting from information about application for migration to Malaysia to applying for government jobs, this portal had all the information he needs! He no longer has to run after dubious brokers for the information and the opportunities he needs. He has finally found his Midas Touch!
Deliver hundreds of public services to the underserved more easily, cheaply and reliably through grassroots one-stop centres hosted in government organizations but run by private entrepreneurs.
Stories: Simplifying the Process of Providing Trade License.
Due to the manual process of granting trade licenses from Pourashova Office, applicants were confronting hassles in receiving the license. They needed to come at…
Public & Private Services
under-served citizens received services
Agent Banking and Mobile Financial Services in 3900+ Digital Centers
Decentralizing Public Service Delivery
To eliminate the need for millions of underserved citizens to travel great distances, incur high cost and endure the considerable hassle of accessing government services, a2i in collaboration with the Local Government Division, established 5,000+ one-stop service delivery outlets known as Digital Centres throughout Bangladesh in all:
Union Councils (Union Parishad) – the lowest tier of the Bangladesh government;
Sub-district Councils (Upazila Parishad);
Municipalities (Paurashava); and
These last mile access points are about 3 km from the average rural citizen’s home, whereas a government sub-district office is typically 20 km and a district office over 35 km.