Innovation Culture as a catalyst
Creating empathy towards citizens’ needs, using social media to address problems and incentivising risk taking leads to innovation pilots which can then be showcased and celebrated both locally and globally.
EMPATHY TRIGGERED INNOVATION JOURNEY
Empower civil servants to place themselves in citizens’ shoes and motivate them with a sense of purpose for driving improvements in public service delivery.
Exploring an Approach for Quick Delivery of Monthly Pension
After spending more than half their lives as civil servants, pensioners often fall victim to the unnecessary hassles of monthly pension collection process. Click here to learn how an account officer at one of the 500 sub-districts innovated to reduce the pensioners’ pain.
reached through 1,744 training courses organized by previous trainees
trained in advanced-level Innovation documentation & dissemination
85% Innovation teams
have published Annual innovation work plan
Empowering citizens’, particularly the underserved
Empathy’ is the first guiding principle in a2i’s 3-phased approach (Initiation–> Execution–> Celebration) to help civil servants embark on a journey of innovating citizen-centric public services. In and Malaysia and leaving the backwaters of the rural areas of Bogra in Bangladesh, young Rahim stood confused between paying a hefty amount to an “immigration broker” for migrating to the dream land of Malaysia and leaving his hopes for a bright future ahead and joining his poor farmer father in cultivating others’ lands for a living. One day, a big brother from the neighbourhood, took him to a nearby UDC and showed him a website. Starting from information about application for migration to Malaysia to applying for government jobs, this portal had all the information he needs! He no longer has to run after dubious brokers for the information and the opportunities he needs. He has finally found his Midas Touch!
Enabling civil servants to experiment with ideas for improving public service delivery using insights from their ‘empathy journey’.
Farmer’s Window- Solution of Your Plant’s Problem Lies Here
The desperation and hopelessness in the eyes of a cattle farmer brought a paramount shift in mindset within a livestock extension officer in one of the remote sub-districts in Bangladesh. Learn how Dr. Amitavo Chakrovorti conceived and implemented an innovation on livestock information services.
Empowering citizens’, particularly the underserved
Empathy’ is the first guiding principle in a2i’s 3-phased approach (Initiation–> Execution–> Celebration) to help civil servants embark on a journey of innovating citizen-centric public services.
1,143 innovation pilot projects initiated
by public servants at districts & sub-districts
861 innovation pilot projects completed
and awaiting scaling up
66 Innovation Circles
hosted by District administration reaching 4,148 Participants
37 ministries and directorates
arranged innovation showcasing events
SOCIAL MEDIA IN PUBLIC SERVICE INNOVATION
Redress citizens’ grievances, break down hierarchical barriers in communication and create a peer-support and mentor-ship network within civil service to nurture a culture of citizen-centric public service innovation.
Bringing Public Service to the doorsteps of Citizens through Facebook
Previously considered as unreachable, the government officers are becoming more accessible over internet. Click here to learn how a resident of a remote village managed to draw attention of the authority and rescue the local pond from encroachment by posting about it in Facebook.
Facebook pages/ groups
10,776+ Government officials
Engaged in social media dialogues
Popularity of social media in Bangladesh
An overwhelming 80% of internet users in Bangladesh are on social networking websites like Facebook and Twitter. That is over 16 million people and counting – the rate of new Facebook users is outpacing the country’s birth rate as one new Bangladeshi Facebook account is opened every 20 seconds!
INNOVATION SUMMITS & FAIRS
Creating space for cross-pollinating ideas, addressing key challenges and showcasing innovations.
In this day and age of alternative service options and the nearly ubiquitous presence of digital technologies, there are growing expectations on governments, non-government actors and businesses to address delivery challenges and improve quality effectively and sustainably.
a2i showcases and celebrates successful case studies of innovations in public service delivery in an unprecedented way through:
• Annual Civil Service in Development Innovation Summits
• District Level Innovation Fairs
Demystifying innovation, putting citizens at the centre of efforts to improve public service delivery and generating better results.
Developing citizen-centric metrics to measure inefficiency
Last year, Abdur Rahim, a poor farmer from Kurigram a remote, northern district in Bangladesh, had to travel to the Upazila (sub-district) veterinary hospital which was over 30 km away to seek treatment for his cattle. A week later, he had had to visit the hospital again for the follow up treatment. The lengthy consultation queues and multiple trips ate up 2 full days of his time and cost him BDT 2,500+ for travel alone since he had to hire a small truck to transport the animals.
Recently, however, an animal health service camp was set up in Abdur’s village and as a result, his costs in terms of time and travel expenses have decreased significantly. A TCV (time, cost, and number of visits) study revealed that by providing ‘services at doorsteps’, the animal health service camp had reduced 77% of the time, 97% of the entire cost by eliminating the need for citizens to visit facilities located far from their village.