at the core of it all
Simplifying government for the public through equipping civil servants to simplify services and making government forms and services available through single access points while transforming government institutions into less-paper offices built upon well-crafted information and service frameworks.
Service Process Simplification
Equipping civil servants with a tool to simplify access to public services thereby reducing the time, cost and number of visits (TCV) required for citizens to access them.
Story: A Smart Health Care System through A Smart Health Card
The risk of different diseases increases with age including amnesia and different other complications. Thus they need proper treatment at this age but in maximum cases due to memory loss they can’t provide the previous history of different diseases accurately.
Existing & Proposed Primary Pension System
- Proposed (SPS)
- Proposed (Digital)
- Proposed (SPS)
- Proposed (Digital)
3600+ Public Servants
trained in simplifying government services
424 Public Services
simplified for better delivery
62+ Public Offices
sensitized to simplify service processes
More than 1
service transformed in every public office every year
A citizen’s perspective on the need for simplifying access to public services
Mintu, who retired at 59 after teaching for over 30 years in public primary schools, had to submit 21 different types of documents as part of his pension application. They included his nationality certificate, birth certificate, and even his letter of appointment.
So, he had to spend a total of 28 working days, incur high transportation and even accommodation costs (since he had to travel and stay overnight outside his home district) and visit various government offices multiple times just to get himself in a position to apply.
Ensuring convenience to citizens through faster movement of files and documents through different layers of government offices, improving service delivery and ensuring accountability.
Mr. Mong Sao Pru resides in a very remote corner of a hill district. To apply for a job he required a tribal certificate. The deadline for application was…
Offices using system
The advent of globalization and its associated developments have literally transformed the way governments are running in the increasingly complex and competitive global environment. The major two objectives, greater efficiency and better service delivery, are at the core of government’s’ pursuit to cope with this changing environment. In Bangladesh, service delivery in the public sector has not been satisfactory. The experience of ‘speed money’ and corruption has become one of the major issues in administration. Studies reveal that successful implementation of governance innovation is related to reducing the cost of doing business due to process simplification, and improving efficiency and transparency in the delivery of public services.
GOVERNMENT SERVICES PORTAL
Containing detailed information about citizen-centric services of various govt. organizations – a lighthouse for the service-seekers.
An Easy Access to Registration Related Information
Registration-related information was not available to the general people. They had to suffer a lot to get information which made them reluctant towards receiving information. The causes of their suffering are Traditional complex process, Official hassles due to an absence of specific source to provide the required information, Presence of middleman who misguides people for the benefit of themselves.
64 service profiles
covers all major government services
Information is Power
‘Which office should I go?’ ‘How will I receive this service?’ – these are the common questions of citizens. Citizens mostly live in oblivion about govt. services until they need them. So, when the need arises they try to wake up from the slumber. But, who is gonna tell them what services to get from where? There is none who has such omniscience. There lies the need for a space or a place where citizens can turn to get information about govt. Services.
GOVERNMENT FORMS PORTAL
Ensuring access to important forms for all kinds of government services to bring utmost convenience to the customers for availing services.
A citizen’s perspective on the need for easy access to government forms
Rahima Khatun, a housewife, hailing from Shyamnagar upazilla, Satkhira, has become pregnant for the 2nd time. Her husband, Mr. Rahim Box, is a day-labourer, but half of the year remains jobless due to unavailability of work around. They already have a large family of 8 members and along with her husband, she tries to help the family by doing household chores in the affluent neighborhood.
LAND INFORMATION SERVICES
Ensure prompt, reliable, high-quality land services to the underserved through a novel, bottom-up and yet integrated approach across all land-related government institutions.
One Stop Service in the Land Office to Solve Land Disposal.
“One day approximately 70 years old citizen came up with his problem of lease land. He was roaming around from one door to another to solve this problem. He was spending excessive money, time and effort to sort down his problem.
Empowering citizens’, particularly the underserved
Lacunas in a or the land management system are one of the most critical governance challenges of Bangladesh. The land sector is considered to be the cause of the most serious of citizens’ grievances for the following reasons:
1. Fragmentation of service delivery causing massive confusion. For instance, registration of land transfer deeds, correction of land ownership and survey of land ownership are done by three independent offices under two different Ministries.
2. The complex procedures followed in the delivery of services are too intimidating for the citizens.
3. Offices located at far-away administrative headquarters force citizens to go tens of miles, often several times, to seek services.
4. Antiquated management of records on paper, which often get torn and lost, create unpredictable delays.
5. Manual cross-referencing between offices drag on service delivery sometimes for years.
The above-mentioned scenarios render the service-seekers frustrated and helpless and create significant rent-seeking opportunities. A report shows that the country’s total 350 thousand acres of agricultural Khas land, at least 71 thousand acres are not accounted for. During Dhaka City Survey alone, corrupt land officials recorded 2,800 acres of public land and 43 canals to powerful private property developers. The process of allocating Khas land (averaging 14 thousand acres per year) to the poor communities is allegedly ridden with non-transparent practices too.